Emergency Broadband Benefit
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What is the Emergency Broadband Benefit (EBB) Program?
The Emergency Broadband Benefit (EBB) Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:
- Up to a $50/month discount on your broadband service and associated equipment rentals.
- Up to a $75/month discount if your household is on qualifying Tribal lands.
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50).
Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the EBB Program with a participating provider that offers connected devices, such as Washington Broadband. Washington Broadband, if chosen as your service provider, will provide the discount to you.
Save up to $50 /mo discount for eligible households, or up to $75/mo on tribal lands.
The EBB program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner, so check if you qualify and apply today!
How to Receive your benefit
If you are already a Lifeline Customer or in a low-income or COVID-19 relief program with a non-Lifeline provider, contact your provider directly to apply. Washington Broadband customers that meet the above criteria, please call us at (509) 853-0858 or email us at firstname.lastname@example.org to directly apply.
For those who are not in the above two categories, you can choose to apply ONLINE or by downloading and completing one of the forms below and sending it by mail with proof of eligibility to:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742
The EBB is a federal program that provides discounted internet service for qualified customers
- Up to one $50/month discount for each eligible household
- Up to one $75/month discount for each eligible household on Tribal lands
You may qualify for eligibility if you’re a Washington Broadband customer and you meet one of the eligibility criteria listed with the USAC. Check your eligibility HERE.
If you have a question about your eligibility for this program, you can contact the FCC at (833) 511- 0311.
If you have a question about your Internet service requirements, you can call us at (509) 853-0858.
Yes, you can receive Lifeline program benefits and Emergency Broadband Benefits through this program. You can choose to receive these benefits from your current Lifeline service provider or another participating provider, but remember, you must opt-in to this FCC program.
Follow our steps above, depending upon whether you’re a new or current Washington Broadband customer.
After you’ve enrolled in the program, your FCC Emergency Broadband credit will be applied to your current bill cycle and will appear on your next bill statement.
We’ll alert you of the last date or billing cycle that will include this benefit program. We’ll also tell you if you qualify for a partial month benefit and the cost of your service after the program ends.
We’ll notify all of our participating customers when we receive updates from the FCC regarding this program.
You will continue to receive Washington Broadband services and return to the regular monthly rate of your plan.