Emergency Broadband Benefit

Get Help with Your Internet Service

Beginning on May 12, 2021, the Emergency Broadband Benefit (EBB) is a temporary FCC program to help households pay for Internet service during the pandemic. If you’re eligible, this new benefit will provide a monthly credit up to $50 per month, or up to $75 in Tribal lands, toward your broadband service bill.

What is the Emergency Broadband Benefit (EBB) Program?

The Emergency Broadband Benefit (EBB) Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households. If your household is eligible, you can receive:

  • Up to a $50/month discount on your broadband service and associated equipment rentals.
  • Up to a $75/month discount if your household is on qualifying Tribal lands.
  • A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50).

Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the EBB Program with a participating provider that offers connected devices, such as Washington Broadband.  Washington Broadband, if chosen as your service provider, will provide the discount to you.


Save up to $50 /mo discount for eligible households, or up to $75/mo on tribal lands.

The EBB program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner, so check if you qualify and apply today!

How to Receive your benefit

This information provided on this page is solely for your convenience and primarily comes from the Universal Service Administrative Co (USAC) website; the USAC is the official source for information. Any discrepancies on our site should be reported to us at support@wabroadband.com.

Step 1

Check If You Qualify

Click HERE to see if your household fits into any of the eligible categories.

Step 2


If you are already a Lifeline Customer or in a low-income or COVID-19 relief program with a non-Lifeline provider, contact your provider directly to apply. Washington Broadband customers that meet the above criteria, please call us at (509) 853-0858 or email us at support@wabroadband.com to directly apply.

For those who are not in the above two categories, you can choose to apply ONLINE or by downloading and completing one of the forms below and sending it by mail with proof of eligibility to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

EBB English Form | EBB Spanish Form

Step 3

Contact Washington Broadband

Contact us by phone at (509) 853-0858 or by email at support@wabroadband.com to let us know that you are eligible and have completed your application.


The EBB is a federal program that provides discounted internet service for qualified customers

  • Up to one $50/month discount for each eligible household
  • Up to one $75/month discount for each eligible household on Tribal lands

You may qualify for eligibility if you’re a Washington Broadband customer and you meet one of the eligibility criteria listed with the USAC. Check your eligibility HERE.

If you have a question about your eligibility for this program, you can contact the FCC at (833) 511- 0311.

If you have a question about your Internet service requirements, you can call us at (509) 853-0858.

Yes, you can receive Lifeline program benefits and Emergency Broadband Benefits through this program. You can choose to receive these benefits from your current Lifeline service provider or another participating provider, but remember, you must opt-in to this FCC program.

Follow our steps above, depending upon whether you’re a new or current Washington Broadband customer.

After you’ve enrolled in the program, your FCC Emergency Broadband credit will be applied to your current bill cycle and will appear on your next bill statement.

We’ll alert you of the last date or billing cycle that will include this benefit program. We’ll also tell you if you qualify for a partial month benefit and the cost of your service after the program ends.

We’ll notify all of our participating customers when we receive updates from the FCC regarding this program.

You will continue to receive Washington Broadband services and return to the regular monthly rate of your plan.

Scroll to Top

Before you go...

Can you help us improve our support by answering these two quick questions?

If you didn’t find what you were looking for, please contact us: