In response to COVID-19: Washington Broadband will continue to operate during our regular business hours doing installs and providing technical support to our customers. However, we will not be entering homes and will not allow customers inside our office. Payment envelopes are available on the outside of the building.
 
Please contact us at support@wabroadband.com or by calling (509) 853-0858 if you have any questions. Thank you for your understanding and continued support during this time.

Always Improving Our Service – Nov. 2020

It’s important to point out that we have a six person crew that all they do is build. We’re up to 11 full-time employees now so every week we take another step to improve service. Nothing we do is easy, parts take weeks to months, permits take weeks, engineering takes time too. Strangely the hardest time we have is with people who have prime pieces of properties to put up a telephone pole tower yet they delay, delay, delay then say no. It’s happened to four sites this year severely slowing our wireless expansion. We can build in the road right-of-ways with our Yakima County Franchise Agreement but the roads are often not the highest and most ideal spot to place a tower so we keep looking.

So what’s new? We have completed a new tower with 6th generation radios at Mahre Rd and Tieton Drive. This tower is fiber fed from our own network and was placed there to redirect up to 100 customers off of the Cowiche Mountain tower to relieve some of the stress on that tower. The new technology radios will create an amazing experience of more reliable service at full speeds all the time, something that has been hard with the dramatic increase in Internet use.

Other towers that have been improved? The people still on wireless (not switched to our cable system) in Tieton, all of your towers on Beffa, and in-town are now fed by our fiber instead of Wireless. That means 5 of our towers are now fed directly by fiber. Unfortunately due to snow and frozen ground our construction on new towers is on hold until the warmer weather of 2021.

As for our cable system we continue to activate our 60 mile network, this summer has been heavily Gleed and Naches expansion. We are currently building the Shadbolt neighborhood and have completed the Pleasant Valley areas and across the south side of Highway 12. This winter we’ll finish building across the Naches River at Naches-Tieton Road so we can activate our existing but not yet charged cable on Klockhammer, Craig, and South Naches road. We will also expand our network into East Gleed and prepare for a Spring push over the Selah Heights area where we have miles of cable, not competing with Spectrum that has to be placed in service. We also have fiber to the home along portions of South Naches Road outside of Naches, and along West Tieton Drive in West Valley starting at Stone Road. We just completed running fiber to Cowiche and will start branching off the side streets to offer fiber to the home for that entire area.

Our cable walkers have completed the rural areas of Cowiche and Tieton plus pushing past Naches to the West. They will be setting their sites on West Valley next. Everyone at every phase of our continued growth of our wired and wireless infrastructure is working hard to provide suburban and rural Yakima County with the fastest Internet speeds possible. Watch for our customer mass email that will be out before the end of November, watch your email boxes.

Thanks for your continued loyalty, we’re 27 years old this year!

Forbes Mercy

President – Washington Broadband, INC

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