Washington Broadband, Inc.

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Today's Internet Speed Demands

Growth has a cause and subsequent effect. Our larger bandwidth plans are necessary as content providers increase the resolution of their video streams and game makers move all of their games from the customers machine to their cloud servers.

We experience about 30% increase in bandwidth per year among existing customers. Those who started out with us at 1.5mbps speeds are now calling to upgrade to 5, 10 and 15mbps.

Today's Internet usage is rapidly increasing:

* 5 Mbps or less: Basic Web surfing and email
* 510 Mbps: Web surfing and email, with occasional streaming and online gaming, shared among a few connected devices
* 1025 Mbps: Moderate high-definition (HD) streaming, online gaming, and downloading files, shared among several connected devices
* 2540 Mbps: Heavy HD streaming, online gaming, and downloading, with many connected devices
* 40+ Mbps: Hardcore streaming, online gaming, and downloading, with a large number of connected devices

Washington Broadband reinvests a huge amount of money increasing our network to meet this rapid growth. Just last spring we went from a 1.3 gigabit backhaul to the Internet to 11 gigabits in two different directions from Yakima in case someone dug up a fiber line we'd still stay up.

We use three different transport providers so it would be very unlikely for us to have an outage unless it was local equipment. We moved our phone servers to Seattle for our phone company side to make sure no matter what they stay up in case you needed to call 9-1-1.

We attend every Fixed Wireless show and have first dibs on the newest equipment that increases our speed to customers. We have some commercial customers that use gigabit radios to tie their business branches together.

Each year our residential speeds will increase as technology allows. For instance the new Lookout Point tower starts at 10mbps packages and goes up to 40mbps speeds for residential as it's our newest tower with the latest equipment.

Cowiche Mountain is going through the same rebuild in three phases:
1) Start installing the new faster radios
2) Begin a transition of the over 450 customers on that tower.
3) Remove the old slower, higher interference prone radios.

This is why we are having days where we have short outages while we continue to rebuild that very busy tower.

The "rush hour" slow-downs that the older radios endured was because they had slower computer processors in them and last sync capabilities, not that we didn't have enough bandwidth. The new radios eliminate that problem completely.

Our effort is always to continue to strive for faster speeds, more reliable consistent connections while doing two things our competitors are not doing, keeping prices the same (we've never raised them), and staying with the true unlimited service that so many of our competitors have abandoned by throttling and restricting you even though they still call themselves unlimited.

We're still working hard for our customers and do so with great passion as a community partner as we have been since the beginning of the Internet in 1994.

Thanks for being our customer,
Forbes Mercy
President - Washington Broadband, Inc.


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